My food arrived and I had to immediately contact support to figure out how to increase my tip. I gave my normal tip - fair, but not an overly generous amount. You see, the delivery didn't just come to the building, but up 28 floors (56 flights of stairs) because the elevator was out.
I had told the driver to just leave it downstairs and I would get it later, but he didn't think that was a good idea. He proceeded to come up the stairs. When the bell rang I wasn't expecting anyone but my partner who was doing laundry on the floor. Well, dressed as I was, I accepted my delivery and wondered to him regarding the elevator. He said, oh the stairs were working fine and he wanted to make sure I got my food.
He didn't wait around for a more generous tip or seem disappointed when he turned around, just happy that I got was I ordered. I was in genuine surprise and didn't even think to reward his kindness further. Seamless was able to correct that.
Oh, the food. Was great. It isn't your typical texmex/calmex, but a truer preparation. Their quesadilla isn't a flour tortilla with some meat and a ton of cheese. They use Oaxacan cheese (think string cheese) in a fresh masa shell. They have beef ear (also great).
I'm so impressed on so many levels.